Data & Hotline Coordinator

Siembra NC is looking for a detail-oriented Program Coordinator to play an essential role in our organization. The Program Coordinator will be primarily responsible for staffing and coordinating our community hotline and coordinating all incoming data and inputting it into our databases. The Program Coordinator's work plan on average will reflect 70% data input and process work and 30% hotline coordination work.

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Responsibilities

Data Coordination

Daily and weekly data entry from organizer sheets into our base building platform
Cleaning and organizing data within organizational data systems
Download and upload data from system to system, following the appropriate data processes and protocols
Contribute to improving data processes and protocols
Data based research as assigned
Support with training organizers on any tech skills they need help with

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Hotline Coordination

Complete regular and weekly operator shifts
Schedule hotline shifts according to operators’ availability
Train and support hotline operators
Tag and code hotline calls according to content of the calls
Coordinate quality control of hotline by tracking if protocols are being followed and requests taken care of
Conduct intakes over phone, video, or in-person as necessary, and follow-up to assign organizer to potential incoming cases
Build and maintain relationships with attorneys and agencies that we refer to
Make note of trends of the requests and needs coming in through various channels of and report back to the rest of the Siembra team
Join organizer meeting spaces, as needed, to report on new intakes & transition case information to respective organizer
During moments of rapid response, work with closely with supervisor & rapid response operators to adjust hotline protocols and response

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Administrative Work

Maintain a weekly/monthly work plan
Actively participate in weekly supervision meetings
Actively participate in weekly team meetings
Spearhead quality control of the organization’s rapid response platform and facebook messenger
Develop, update, and adjust systems for case and hotline coordination, as necessary
Complete timesheets, expense reports and other administrative tools as necessary

Requirements

Skills and Qualifications Requirements

Bilingual in English and Spanish
Strong attention to detail
Demonstrated ability to "float" / not "sink" during tough moments
Demonstrated commitment to Siembra's values and theory of change
Demonstrated ability to give and receive constructive feedback
Demonstrated ability to prioritize projects and tasks appropriately
Tech Savvy – demonstrated ability to use relevant technology (cell, laptop, Messenger, WhatsApp, Google Suite)

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Skills and Qualifications Preferences

At least one year of experience doing data entry in any industry
Familiarity with movement technology platforms such as Action Network, EveryAction, Strive, etc.
Intermediate to advanced excel proficiency

Location

The Program Coordinator is required to be located in North Carolina.

‍Benefits and Compensation

This is a full-time, salaried position with a $67,000 yearly salary. We offer employer-based health care for the family and a generous paid time off policy.

How to Apply

Please upload a cover letter, resume, and at least three references to ops@siembranc.org Position will remain open until filled.

In your email or cover letter, please include how you heard about this position

About Siembra NC

Siembra NC (and our c3 affiliate, Somos Siembra) is a grassroots organization focused on building power by organizing our Latinxs gente in North Carolina. We’re part of the movement to overturn the New Confederacy by electing candidates up and down the ballot who will back our campaigns to reclaim stolen wages, stop exploitative landlords and keep ICE, sheriffs and police from separating, jailing and abusing Black & Brown North Carolinians. In addition to successful campaigns to defend workers, stop evictions and free dozens from ICE jails, we’ve registered thousands of Latinos to vote each of the last three years and have led the state’s largest Latino voter engagement door program in 2020 and 2022. We’re part of a movement ecosystem that successfully mobilized over 400,000 additional progressive voters in the last presidential election, have become one of only six states to gain a congressional seat following the 2020 Census, and laid the groundwork to make the state a battleground state for the 2024 presidential election.